The On-Site Service Technician is often the single most responsible individual for resident satisfaction. Not only does the Service Technician play a key role in the resident's comfort, their service often includes more interaction with the residents than any other on-site personnel. It is therefore essential that the Service Technician portray a professional, courteous, and caring attitude while on the job.

The following qualifications must be met to be considered for the position of Service Technician:

• Must be able to lift 80-100 lbs on a regular basis.
• Must have a valid drivers license and reliable transportation with insurance and registration
• Must be available to assist in after-hours emergency situations (not applicable in all regions)
• Must be available for night/weekend call duty.
• Must have the knowledge and ability to perform the following duties:
  • plumbing repairs
  • repair/replace locks, smoke alarms
  • replace screens
  • appliance repair/installation
  • electrical repairs
  • roofing inspection/minor roof repair
  • change AC filters
  • HVAC repairs (must have HVAC certification if working with refrigerant)
  • drywall repairs & painting
  • replace broken windows
  • carpet and pad repair/replacement
  • comply with OSHA regulations

In addition to the skills listed above, the Service Technician is responsible for completion of the following duties:

• Observe all precautions as outlined in the “Personal Safety” policy in the Maintenance Manual.
• Complete resident requested service orders on a timely basis. (Lincoln standard turnaround time for completion of service requests is 24 hours, unless circumstances dictate otherwise.)
• Complete all assigned maintenance work on vacant apartments within the Lincoln standard of 7 days or 5 business days.
• Comply with all Housing Guidelines, OSHA regulations and any applicable laws in your area regarding health, safety, or environment.
• Maintain mold logs, MSDS sheets
• Order maintenance supplies with approval from District Manager.
• Train newly-hired Service Technicians and/or Porters.
• Ensure building lights and timers are working properly.
• Install appliances as necessary.
• Assist District Manager/office personnel as needed in emergency situations.
• Consult with District Manager and/or Maintenance Director on major repairs, replacements and/or contracts.
• Attend meetings and seminars as requested by District Manager, Regional Property Manager or Maintenance Director.