LMH Customer Service Representatives are responsible for the overall performance of the community, financially, aesthetically, and in resident relations. The CSR is also responsible for managing the day-to-day operation of the management office. Prior on-site management experience preferred. Must be willing to work flexible hours/days/weekends/locations.
Job Duties
The Customer Service Representative works at the Management Office and reports directly to the District Manager.
Job functions include but are not limited to the following:
• Acknowledge and assist residents when they come into the office
• Tour models/homes when applicable
• Prepare monthly reports as designated by District Manager
• Keep accurate records of resident interactions
• Be familiar with policies and procedures as well as the names and
locations of other LPC communities
• Answer phones, take service requests and extermination orders,into Lincoln Service Track
• Support Assistant Manager and Service Manager with resident concerns
• Participate in resident events
• Make follow up calls for quality assurance
• Other duties as assigned by the District Manager
