LMH Customer Service Representatives are responsible for the over all appearance of the community,leasing, and resident relations. The CSR is also responsible for the day-to-day operation of the management office and leading the on-site team. Prior on-site leasing experience is preferred. Must be willing to work flexible hours/days/weekends/locations. Typical hours are from 10am- 2pm and / or 20 hours a week.
Job Duties The Customer Service Representative works at the Management Office and reports directly to the Housing Manager.
Job functions include but are not limited to the following:
• Acknowledge and assist residents when they come into the office • Tour models/homes when applicable • Prepare monthly reports as designated by District Manager • Keep accurate records of resident interactions • Be familiar with policies and procedures as well as the names and locations of other LMH communities • Answer phones, take service requests and extermination orders, and enter into Lincoln Service Track • Support Assistant Manager and Housing Manager with resident concerns • Participate in resident events • Make follow up calls for quality assurance • Other duties as assigned by the District Manager
Prerequisites • Computer experience required • Multi tasking skills needed • Outgoing personality desired • Must be able to work flexible hours and weekends •