LMH Customer Service Representatives are responsible for the overall performance of the community, financially, aesthetically, and in resident relations. The CSR is also responsible for managing the day-to-day operation of the management office and leading the on-site team. Prior on-site management experience including supervisory responsibility is preferred. Must be willing to work flexible hours/days/weekends/locations.
Job Duties The Customer Service Representative works at the Management Office and reports directly to the Service Manager.
Job functions include but are not limited to the following:
• Acknowledge and assist residents when they come into the office • Tour models/homes when applicable • Prepare monthly reports as designated by District Manager • Keep accurate records of resident interactions • Be familiar with policies and procedures as well as the names and locations of other LPC communities • Answer phones, take service requests and extermination orders, into Service Track • Support Assistant Manager and Service Manager with resident concerns • Participate in resident events • Make follow up calls for quality assurance • Other duties as assigned by the Service Manager