District Manager II – Responsible for overseeing the operations of a multi-family residential homes throughout the DMV. This role is responsible for the property’s financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents. This position requires full knowledge of property operations and is responsible for ensuring that all on-site personnel perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Lincoln Military Housing’s quality customer satisfaction standards.
Essential Duties / Responsibilities (but not limited to)Operational/ Administrative:• Responsible for the community budget and achievement of operational, financial and occupancy goals.• Oversee, review and monitor all district accounting and financial matters (Processing of A/P, A/R, delinquencies,process PAF’s, budget approvals, collections, invoicing, etc.).• Maintain accurate records of all community transactions and submits on timely basis (i.e., flash reports, variance anddelinquency reports, move-in/move-outs, AME, write off reports, PO analytics, etc.).• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates ofinsurance.• Maintain budget for community and ensures all projects, purchases and scheduling falls within budgetary guidelines• Oversee all Capital Expenditure projects for the community (i.e. approvals, letters, tracking, scheduling, andinspections).• Ensure proper response, reporting and handling of all community emergencies with staff, residents, buildings, etc. arewithin LMH’s standard operating procedures to minimize liabilities (i.e., criminal activity on community,employee/resident injuries, fires, floods, freezes, etc.).• Audit and approve all lease files, move outs, transfers, etc., ensuring accuracy and timely input into the system.• Ensure current resident files are properly maintained and all administrative paperwork is accurate, complete andsubmitted on a timely basis.• Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regularbasis to obtain prospective residents.• Conduct regular property walks / inspections (grounds, common areas, parking lots, maintenance shop, communityrooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s qualitystandards.• Perform various administrative and computer tasks, email communications, input of information/data into varioussoftware and information systems (Payscan, Yardi, etc.).• Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staffaccording to LMH’s quality standards.• Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safetypolicies, practices and regulations.• Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, localapplicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.Resident Relations:• Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.• Include/involve LMH management, military partners or base command (when applicable) regarding urgent oremergency issues pertaining to the community or residents.• Work in conjunction with district staff / community services team to develop and/or implement resident retentionprograms (i.e., resident functions, monthly newsletters, etc.).• Consistently ensure policies of the community are followed by residents and take appropriate / corrective action whennecessary.• Ensure timely distribution of all company or community-issued notices (i.e., bad weather, water shutoffs, projectnotices, emergency, etc.).
Leadership:• Directly responsible for managing, hiring, scheduling, and developing the on-site team, including office andmaintenance personnel.• Participate, attend and/or lead in various department or regional meetings, including safety meetings, seminars, andwork-related events.• Plan weekly/daily office staff schedules and assignments.• Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.• Administer action plans on a timely basis related to employee performance issues.• Document and communicate employee situations/concerns with regional management and take appropriate action asneeded.• Ensure all administrative processes involving personnel are handled effectively and in a timely matter (i.e.,performance evaluations, performance action plans, bonus plans, time sheets, etc.).• Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line,instructor-lead, etc.) in a timely manner.• Ensure all work practices of team are in compliance with all OSHA safety regulations, federal, state and localapplicable laws regarding health, safety or environment, Fair Housing and LMH’s standards, policies and procedures.
Skills/ Qualifications:• Position requires a minimum of 3 years’ experience in a property management role, including supervisoryresponsibilities.• Must have proven success demonstrating leadership, customer service, problem-solving, decision-making, multitasking,communication, and organizational skills.• Ability to encourage a positive and collaborative team environment.• Fair Housing certification – must obtain Fair Housing certification within 2 weeks of employment.• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.• Experience with and understanding of budgets and financial operations.• Effective communication and interaction with management team, military partners, subordinates, vendors or residents,sufficient to exchange or convey information and to give and receive work direction.• Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.• Possess a positive and professional demeanor in all business interactions, under all circumstances.• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math,Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).• Ability to operate a motor vehicle (valid license required).• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.• Knowledge of OSHA laws and regulations.
Supervisory Responsibilities This position has Supervisory Responsibilities.Physical Requirements and Working Conditions• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal,state and local standards, including meeting qualitative and/or quantitative productivity standards.• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and localstandards.• Ability to travel to other regional locations for work, training, meetings and other work-related activities.• Position may require climbing stairs and ladders as well aswalking and standing for long periods of time.• The position requires mobility within the office, such as use of a computer and other office machinery such as ascanner and copy machine.• Must be able to deal with a fast-paced, constantly changing work environment, including handling multiple tasks on adaily basis.• May require use of personal or company vehicle, or electrical cart.• Employee must fulfill the performance standards of this position and comply with policies, rules and procedures of thecompany, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) toemployees.