Responsible for overseeing the operations of a multi-family residential community. This role is responsible for the property’s financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents. This position requires full knowledge of property operations and is responsible for ensuring that all on-site personnel perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Lincoln Military Housing’s quality customer satisfaction standards.Essential Duties / Responsibilities (but not limited to)Operational/ Administrative:• Responsible for the community budget and achievement of operational, financial and occupancy goals.• Oversee, review and monitor all district accounting and financial matters (Processing of A/P, A/R, delinquencies, process PAF’s, budget approvals, collections, invoicing, etc.).• Maintain accurate records of all community transactions and submits on timely basis (i.e., flash reports, variance and delinquency reports, move-in/move-outs, AME, write off reports, PO analytics, etc.).• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.• Maintain budget for community and ensures all projects, purchases and scheduling falls within budgetary guidelines• Oversee all Capital Expenditure projects for the community (i.e. approvals, letters, tracking, scheduling, and inspections).• Ensure proper response, reporting and handling of all community emergencies with staff, residents, buildings, etc. are within LMH’s standard operating procedures to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).• Audit and approve all lease files, move outs, transfers, etc., ensuring accuracy and timely input into the system.• Ensure current resident files are properly maintained and all administrative paperwork is accurate, complete and submitted on a timely basis.• Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.• Conduct regular property walks / inspections (grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, etc.).• Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH’s quality standards.• Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices and regulations.• Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.Resident Relations:• Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.• Include/involve LMH management, military partners or base command (when applicable) regarding urgent or emergency issues pertaining to the community or residents.• Work in conjunction with district staff / community services team to develop and/or implement resident retention programs (i.e., resident functions, monthly newsletters, etc.).• Consistently ensure policies of the community are followed by residents and take appropriate / corrective action when necessary.• Ensure timely distribution of all company or community-issued notices
• Position requires a minimum of 3 years’ experience in a property management role, including supervisory responsibilities.• Must have proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.• Ability to encourage a positive and collaborative team environment.• Fair Housing certification – must obtain Fair Housing certification within 2 weeks of employment.• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.• Experience with and understanding of budgets and financial operations.• Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction.• Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.• Possess a positive and professional demeanor in all business interactions, under all circumstances.• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).• Ability to operate a motor vehicle (valid license required).• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.