Responsible for assisting the District Manager with the day-to day operations of a multi-family residential community. Responsibilities include resident relations, customer service follow up, supervision of on-site personnel and various administrative functions. This role requires effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Lincoln Military Housing’s quality customer satisfaction standards.Essential Duties / Responsibilities (but not limited to)• Responsible for assisting the District Manager with the community budget and achievement of operational, financial goals.• Assists with various duties including training, coaching and supervision of office staff.• Helps prepare monthly financial accounting reports and explanation of budget variances.• Assists with the auditing and processing of move outs, transfers, etc., ensuring accuracy and timely input.• Ensures current resident files are properly maintained and all administrative paperwork is accurate, complete and submitted on a timely basis.• Assists with the response and handling of community emergencies with staff, residents, buildings, etc. are within LMH Standard Operating Procedures to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).• Prepares various reports including variance reports, petty cash and expense reports.• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.• Provides and assists incoming residents / potential residents with housing and community information.• Supervises, trains, coaches and assists in the development of office staff team members.• Participates in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.• Performs other general office duties, i.e. phones, filing, special projects and assignments, as needed.• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems.)• Composing and distributing of correspondence / notices (rent collections, violation notices, reminders, community events, etc.).• Participates in property walks / inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.• Participates in and attends various department or regional meetings, resident functions, seminars, training and work-related events.• Complies with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.