Service Manager - Responsible for managing the lifecycle of the resident move in / out process of a multi-family residential community. This role includes heavy customer service interaction, ability to effectively schedule maintenance work, including the work of vendors and contractors and ensuring all service requests and work orders are completed in a timely manner. This role includes supervising and training other staff members. This role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Lincoln Military Housing’s quality service and customer satisfaction standards.
• Responsible for scheduling and conducting home inspections as it relates to the move in/out process, including pre- move in, move out, and final inspections.• Responsible for the ordering and scheduling of vendor services.• Maintains and monitors the make-ready boards to ensure work is accurately distributed and meets completion time lines.• Provides residents with any charges related to move out/final inspection results.• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.• Creates purchase orders for all vendor maintenance services and products• Generates work orders for make-readies and other maintenance service requests.• Closes out work orders / tickets once work is completed.• Monitors and updates Maintenance Dashboard• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.• Performs other general office duties • Composing and distributing of correspondence / notices • Participates in property walks / inspections to ensure community is well maintained