Call Center Dispatcher- Responsible for providing customer service for all current residents and district team members. This role includes monitoring and following our dispatch protocol for Emergency and Urgent service requests submitted from call center team, answering service messages and resident portal and App. In addition, this role includes answering inbound maintenance hotline calls and submitting service requests on their behalf. This role is instrumental with ensuring all Emergency and Urgent service requests are meeting our Response Time goals. This role requires effective customer service and communication skills and the ability to work efficiently and effectively to deliver on our mission of providing exemplary service in accordance with Lincoln Military Housing's quality customer and service request satisfaction standards.
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